Credit Card Refund Policy

 

 

Florida Preferred Automotive Services LLC

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Florida Preferred Automotive Services LLC reserves the right to repair, correct, or remedy any workmanship or color matching concerns prior to issuing a refund. All Customers must make  attempts to resolve issues before manager will authorize a refund.  Refunds are reviewed on a case-by-case basis.

 

Florida Preferred Automotive Services LLC requires a deposit prior to scheduling or initiating automotive repair services. By submitting a deposit, the customer acknowledges and agrees to the terms outlined in this Refund Policy.

 

 

Deposit & Cancellation Policy

 

 

All deposits are used to secure labor scheduling and to order materials, paint, and parts that are customized specifically to the vehicle’s VIN number and factory color code. Once an order is placed, these materials are considered non-transferable and non-returnable.

 

• If a customer cancels before the service call or repair work has been carried out, the customer may be eligible for a 50% refund of the original deposit only.

• The remaining 50% of the deposit is retained to cover administrative costs, scheduling, and VIN- and color-specific materials already ordered.

• No Color Match Guarantee- colors are made by weight. colors can be off slightly by to much black or to much white tint. we make up for this by blending away from the damage. 

• we do not guarantee any color match while still offering the best closest match and blending to make up for this. 

 

 

 

No Refund Situations

 

 

Refunds will not be issued under the following circumstances:

 

• If the service call, repair, or any portion of the work has already begun/  Requires Manager authorization 

• If parts, materials, or paint have been ordered /  Requires manager authorization 

• If the customer is unavailable, refuses service upon arrival, or cancels more than 3 scheduled service windows

• Asked to leave by property management before ,during, or ending service call.

• If dissatisfaction is based on cosmetic gapping alignment issues with or in between adjoining parts

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• Example 1. - Requesting cheaper Method of repair with expectations of higher results like that of a High-quality Replacement part Vs High quality Repair. 

• ​Example 2. - while one option may fix the atheistic look of  the metal and gloss finish it may not correct the way a part sits or aligns with the adjoining panel. That being said the area we actually repaired can be very high quality while the remaining edges of the panel can have inaccurate gapping in between adjoining parts due to impact. This is something to consider when comparing a replacement part Vs a Repair. Parts are very thin and shift from impact. The spacing between each part can be almost perfect with a replacement part while a repair Doesn't address this issue and focuses on the exterior of the panel and its aesthetic parallel body lines. usually when we can correct gapping issues it will be written in work order for clarification.

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Manager-Authorized Refunds

 

 

Refunds outside of the standard 50% cancellation policy are not guaranteed and may only be issued with written management authorization under the following circumstances:

 

• Verified inaccurate pricing caused by company error

•  cosmetic Gloss Finish /  Looks and preferences rather than workmanship standards not corrected

• Incorrect parts ordered due to company Error

• Documented poor craftsmanship, as determined solely by management after inspection, review, and/or an opportunity to correct the issue

• After 2nd Attempt to correct poor craftmanship or poor-quality results With No Better results

 

 

Florida Preferred Automotive Services LLC reserves the right to repair, correct, or remedy any workmanship concerns prior to issuing a refund. All refunds are reviewed on a case-by-case basis.

 

 

 

 

Credit Card Transaction & Work Documentation Policy

 

 

To protect both the customer and Florida Preferred Automotive Services LLC, all credit card transactions and related repair work are thoroughly documented.

 

 

Transaction Security

 

 

• All payments are processed through a secure POS system or encrypted payment link only

• Payments require the credit card to be present, or are completed using Apple Pay or other encrypted payment programs

• We do not accept unsecured card information via text, email, or phone

 

 

 

Work Documentation

 

 

• High-quality before, during, and after photos are taken for every service

• vin number and vehicle OBD information is uploaded via computer

• Photos are captured step-by-step throughout the repair process

• All images include date, time, and location metadata when applicable

• Photo updates may be uploaded to the customer invoice or estimate for transparency updates

 

 

 

Invoice & Dispute chargeback Protection

 

 

• Each invoice includes documented service details and supporting photo evidence

• The last four digits of the credit card used are recorded on the invoice for verification purposes only

• Photos and documentation are uploaded and stored with the estimate and invoice to support credit card dispute and chargeback resolution.   Attempts to resolve issue must be documented

 

 

By completing a payment, the customer agrees that this documentation may be used to respond to payment disputes, chargebacks, or inquiries from card issuers and financial institutions.

 

 

 

 

Refund Processing

 

 

• Approved refunds are issued only to the original form of payment

• Credit card refunds may take 5–10 business days depending on the card issuer

• Cash refunds are not provided

 

 

Florida Preferred Automotive Services LLC reserves the right to modify this policy at any time without prior notice. This policy applies to all customers, services, and transactions.